Frequently Asked Questions
Everything you need to know about shopping with POSSE Australia.
Where does POSSE Australia ship from?
All orders are processed and shipped from our warehouse located in Sydney, Australia. We offer both domestic express shipping and worldwide international shipping via DHL Express.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I care for my linen garments?
To maintain the quality of our signature linen, we recommend a cold hand wash or a delicate machine wash in a laundry bag. Always air dry in the shade and use a warm iron if necessary.
Can I change or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your shipping address and size selection before finalizing your purchase.
Do you offer international duties and taxes prepaid?
For most international destinations, duties and taxes are calculated at checkout. You can choose to prepay them to ensure a seamless delivery process without additional fees upon arrival.
How do I find the right size?
Each product page features a specific size guide and fit notes. Our collections generally run true to size, but if you are between sizes, we recommend checking the individual garment measurements provided.